Posts Tagged 'relationship management'

Can you afford to only delight a customer on a Tuesday?

I was at a bonfire and fireworks night at the weekend and one of the things that really struck me was how happy people looked! I mean, everybody was, even the dogs! The only thing I can compare it too is seeing your football team win a major competition.

It got me thinking…why are these people so happy? Then the first firework went off and then it hit me. The anticipation of fireworks going off and all the colours ...

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